JOB ID:71- Two Junior Network Administrators/Technical Support-Full Time - Toronto Description: This is a Junior Network Administrator/Technical Support role including working with customers and other technical support personnel and management systems to support problem resolution and ensure timely and accurate changes to the systems, as required. You must have excellent communications and presentation skills as you will be required to do both phone and Desk-side support visiting directly at client's site Requirements: •Community College graduates with computer science background, AND /Or Possess a diploma from a recognized post-secondary institution in a relevant discipline (eg: telecommunications) •Computer implementation knowledge, monitoring, que •Basic Knowledge of Windows, UNIX •Must have good communication skills as they will be supporting our Clients' clients •Our client is seeking Sharp young people (graduates, etc) – that can be promoted in a relatively short time frame (6 months) Nice to have but not required: •Knowledge and/or experience of key network hardware and associated software for a variety of networking and convergence technologies, i.e.: Switches, Routers, VPN and IP-Telephony, e.g. switches, routers, gateways, firewalls, Frame Relay, TCP/IP, PABX, VoIP •The ability to work autonomously on time sensitive problems and know when it is time to escalate to more senior resources. •The ability to maintain good customer relations in technically challenging and sometimes emotional situations Qualities: •Looking for relatively young people •Tech savvy • Our client is looking for candidates whom enjoy their job, have a positive attitude •Possess professional communication skills •Please note: This is not a 9-5 job . Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs. •Client needs and client communication is very important Required Experience: •Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs. •Must follow safe work practices and abide by all safety rules and regulations. •Must possess Personal Computer navigational skills. •Demonstrated professional oral and written communications skills. •Fluent in English. •Self-motivated, work well with minimal or no direct supervision. •Ability to effectively handle both favorable and unfavorable customer interactions. •Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required. •Ability to work effectively in a team environment and collaboratively with other departments. •Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment. •Demonstrated ability in planning and organizing to meet scheduled deadlines. •Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams. •Must meet applicable testing requirements __ To apply to this excellent opportunity or if you know of a friend or relative who match these skills, please forward resumes in a word format to:jobs@profilesolutions.com Apply information: Please include the job header in the subject of your e-mail. If you have TEXT MESSAGING FEATURES on your MOBILE PHONE, please let us know your mobility provider and your cell phone number so that we can text you and not miss out on contacting you faster for these opportunities" *****Please ensure that the client's requirements are clearly documented in your resume or provide a separate addendum outlining your experience with each of the client's requirement. *** In addition, please indicate your availability date and salary expectations and present work number if applicable. -- "We appreciate all expressed interest in this position. Only those candidates selected for interview will be contacted. "We respect the confidentiality of your resume; you would always be contacted and presented with the opportunity prior to your resume ever being submitted to any of our clients. Appropriate resumes will be data based for future possibilities. Profile Solutions Specializing in Technology Career Placement 1 Dundas Street West P.O. Box 84 Toronto, ON M5G-1Z3 E-mail: jobs@profilesolutions.com Tel: (416) 815-8202 (we prefer resumes e-mailed) *To view some of our other job requirements, please go to our website at: www.profilesolutions.com